Returns & Payments

  • Satisfaction Guarantee At Suppkings Nutrition, your satisfaction is paramount. If you’re not fully satisfied with your purchase, our easy return and exchange policy is there for you. Return or exchange your product within 30 days of the original purchase.
  • Change of Mind Return For change of mind returns, items must be 100% in their original, sellable condition.Postage is the cost of the purchaser to return item .
  • Initiating a Return or Exchange Contact our customer service at sales@suppkings.com.au for guidance through the return/exchange process.
  • Return Conditions Items must be new, unused, with all original tags and packaging. We’ll confirm receipt by email after inspection.
  • Refund Processing Approved returns are processed within 48 hours, and you’ll be notified by email once the credit is issued.
  • Refund Eligibility Regularly priced items are refundable. Sale items and OWALA bottles (credit only) are not.
  • Exchanges We offer exchanges for defective or damaged items only. Email sales@suppkings.com.au with images of the issue for the same product exchange.
  • Shipping for Returns Return items to Suppkings Nutrition Returns Department. We provide a Shipping Label, but shipping costs are non-refundable and deducted from your refund.
  • Recommendations for Returns For items over $75, use a trackable shipping service or purchase shipping insurance. We can’t guarantee receipt of your return otherwise.
  • Payment Options We accept various methods including Afterpay, Latitude Pay, Zip Pay, Back Pocket, Visa, Mastercard, American Express, and Discover.
  • Tax Information A 10% Goods and Services Tax (GST) applies for orders within Australia. International orders are exempt from GST.
  • International Shipping We offer international shipping. Import duties and taxes are the recipient’s responsibility. All prices are in Australian Dollars (AUD).
  • Currency Conversion Suppkings Nutrition is not responsible for conversion fees.

OWALA Bottle Lid Replacement Policy

  • Eligibility: Applies to OWALA bottles bought from SuppKings.com.au.
  • Proof of Purchase: Provide a receipt from SuppKings.com.au.
  • Documentation: Submit photos/videos of the damaged/defective lid.
  • Assessment: We’ll discuss with the distributor after receiving documents.
  • Postage Costs: Customers cover postage for returning the lid and for shipping the new lid.
  • Processing Time: Communicated after distributor assessment.
  • Final Decision: Rests with the distributor and SuppKings.com.au.

This policy ensures a structured approach to OWALA bottle lid replacements.